Terms of Service

Use of the Cartanza site and accounts are covered by the following Terms of Service. By signing up for a Cartanza account, you agree to be bound by the following terms and conditions.

1.0 Site Terms

1.1. Copyright and Ownership: The site is Copyright 2025 1001157242 Ontario LTD., incorporated in Ontario, Canada. 1001157242 Ontario LTD. is operating under Cartanza it's registered business name. All right, title, and interest in and to Cartanza are owned by Cartanza. Cartanza does not convey any intellectual property rights to you.

1.2. Prohibited Activities: You shall not reproduce, duplicate, copy, reverse-engineer, scrape, or otherwise disclose, distribute, or disseminate any intellectual property belonging to Cartanza.

1.3. Third-Party Affiliation: Cartanza is not affiliated with any other artificial intelligence, content management system, or e-commerce provider or platform.

1.4. Theme, Image, and Font Copyright: Theme copyrights are reserved by their respective owners. Images and fonts used on the platform may belong to various copyright owners. It is your responsibility to ensure you have valid rights to use any materials uploaded to your shop.

1.5. Prohibited Use: You agree not to compromise, attempt to compromise, or interfere with the site’s security or functionality.

1.6. DMCA Compliance: Cartanza complies with the Digital Millennium Copyright Act (DMCA) and equivalent Canadian copyright laws. You may submit takedown requests through appropriate channels.

2.0 Account Terms

2.1. Eligibility: You must be 18 years of age or older, or the age of majority in your country of residence, to create an account.

2.2. Account Use: Cartanza accounts may only be used for operating your Cartanza site. Unauthorized use for any other purpose is strictly prohibited and may result in account suspension or termination.

2.3. Contact Information: Your shop email is your primary point of contact. You agree to keep it active, monitored, and up-to-date. Notices will be deemed given one (1) business day after being sent via email.

2.4. Password Security: You are responsible for maintaining the security of your account and passwords. Account access provided to staff or others is your responsibility.

2.5. Compliance: You agree to comply with applicable laws, including the CAN-SPAM Act and other local regulations. Cartanza is not responsible for ensuring your compliance with legal requirements for operating your business.

2.6. Backup: You are solely responsible for backing up your content.

3.0 Cartanza Rights

3.1. Account Suspension: Cartanza reserves the right to modify, terminate, or deny service to any account holder for any reason, at any time, including for complaints about copyright infringement, unethical behavior, or illegal activities.

3.2. Content Moderation: Cartanza will review complaints and take appropriate action. By using this platform, you agree to be bound by the results of these reviews.

3.3. Support: Support issues will generally be addressed within 24 hours. Cartanza reserves the right to take reasonable time to resolve complex issues.

3.4. Business Documentation: Cartanza may request documentation to verify account and/or business ownership.

3.5. Service Availability: Cartanza may offer its services to your competitors and does not guarantee exclusivity of service.

4.0 Confidentiality

4.1. Intellectual Property: You agree to keep confidential any Cartanza-owned intellectual property you access while using the site.

4.2. Data Sharing: Cartanza may share your data with business partners (e.g., Stripe, Google, Mailgun or others) as part of providing the service. Please review our Privacy Policy for details.

4.3. Content Ownership: You own your site’s content and can transfer it to another hosting provider at any time. However, Cartanza retains a license to use your trademarks, names, and logos for promotional purposes unless otherwise specified in writing.

5.0 Limitation of Liability

5.1. General Limitation: To the extent permitted by law, 1001157242 Ontario LTD. shall not be liable for any direct, indirect, consequential, special, or incidental damages of any kind.

5.2. User Responsibility: You are responsible for ensuring compliance with the laws in your jurisdiction. Cartanza is not liable for your legal obligations.

5.3. Warranty Disclaimer: The service is provided “as is” without any warranty, express or implied. Cartanza does not warrant that services will be error-free, uninterrupted, or reliable.

5.4. Force Majeure: Cartanza is not responsible for failures caused by events beyond its reasonable control, including natural disasters, cyberattacks, or government actions.

6.0 Use of Themes and Compatibility

6.1. Free Themes: You may use any free, supported themes available on the platform.

6.2. Commercial Themes: If you use a commercial theme, you must hold a valid license for its use.

6.3. Compatibility: Cartanza strives to support the handlebars theme language but makes no guarantees of compatibility with all themes. Compatibility issues will be addressed on a best-effort basis.

6.4. Theme Export: Cartanza does not guarantee that exported themes will work on other platforms. Support for such migrations is outside the scope of Cartanza’s services.

6.5. Theme Modifications: Cartanza reserves the right to modify themes to ensure technical compatibility.

7.0 Payments

7.1. Subscription Fees: Your subscription payments begin immediately following the trial period. Failure to maintain an active payment method may result in account suspension.

7.2. Late Fees: Late payments may incur a fee of 1.5% per month on past-due amounts.

7.3. Transaction Fees: Payments processed through your shop will use Stripe Connect, with transaction fees deducted by the payment provider. Consult Stripe for detailed payment terms.

7.4. Fee Adjustments: Cartanza may adjust subscription or transaction fees with 30 days’ notice.

8.0 Cancellation and Termination

8.1. Termination by Cartanza: Cartanza reserves the right to terminate or suspend any account for any reason at any time, including for violations of these terms or complaints of unlawful activity.

8.2. Termination by User: You may terminate your account at any time by contacting Cartanza support. No refunds will be issued unless otherwise specified.

8.3. Data Handling Upon Termination: Upon account termination, Cartanza may delete your data unless retention is required by law.

9.0 Dispute Resolution

9.1. Jurisdiction: This agreement is governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.

9.2. Alternative Dispute Resolution: Parties may agree to mediation or arbitration to resolve disputes before proceeding to litigation.

Changes to Terms

Cartanza reserves the right to update or modify these Terms of Service at any time. Users will be notified of significant changes via email or in-app notification. Continued use of the platform constitutes acceptance of the updated terms.

For additional information, please contact Cartanza support at support@cartanza.com.