Privacy Policy

We at Cartanza are committed to maintaining the confidentiality, accuracy, and security of your personally identifiable information (“Personal Information”). Our privacy policy outlines how we collect, use, and disclose Personal Information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the values set by the Canadian Standards Association’s Model Code for the Protection of Personal Information.

1.0 Introduction

We are responsible for protecting the Personal Information under our control. To ensure compliance with our privacy policy, we have designated a Privacy Officer who oversees its implementation and responds to inquiries.

2.0 Identifying Purposes

We collect, use, and disclose Personal Information to:

Provide the services you request.
Offer additional services we believe you may find valuable.

The purpose for which Personal Information is collected will be communicated before or at the time of collection. In some cases, consent is implied, such as when you provide your name, address, and payment information during the order process.

Knowledge and consent are required for the collection, use, or disclosure of Personal Information, except where permitted or required by law.

Providing Personal Information is voluntary, but withholding certain details may limit our ability to deliver services.
We will never condition service provision on consent for unnecessary data collection.

4.0 Accuracy

We ensure that Personal Information is accurate, complete, and up-to-date to fulfill the purposes for which it is used.

5.0 Safeguarding Your Information

We protect Personal Information using appropriate safeguards based on its sensitivity. These include:

Administrative measures: Access control policies.
Technical measures: Encryption and secure servers.
Physical measures: Restricted access to facilities storing sensitive information.

We take reasonable precautions to prevent unauthorized use, access, or disclosure of your Personal Information.

6.0 Limiting Collection

We limit the collection of Personal Information to what is necessary for the identified purposes. Information may be collected through:

Our website, email, or phone.
In-person interactions or correspondence.

7.0 Limiting Use, Disclosure, and Retention

Personal Information will only be used or disclosed for its original purpose, except with your consent or as permitted by law.

We retain Personal Information only as long as necessary to fulfill its purpose or comply with legal obligations.
Third-party partners: We may share information with trusted service providers such as Stripe and Google to deliver our services effectively.

8.0 Openness

Our policies and practices regarding Personal Information management are transparent. This Privacy Policy is available on our website or upon request.

9.0 Customer Access

Upon request, you may:

Access the Personal Information we hold about you.
Verify its accuracy and completeness.
Request corrections, if necessary.

Certain legal or proprietary restrictions may limit disclosure in specific cases, such as when it involves other individuals' information or legal proceedings.

10.0 Handling Inquiries and Complaints

If you have questions, concerns, or complaints regarding our privacy practices, contact us:
Email: support@cartanza.com

11.0 Cookies

We use cookies to improve website functionality and customize your experience. Cookies are widely used and generally accepted by browsers by default. You may adjust browser settings to:

Decline cookies.
Be notified when cookies are sent.

Note: Disabling cookies may limit your website experience.

12.0 Links to Other Websites

Our website may link to third-party websites. These sites are not governed by our privacy policy, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of linked websites to understand how they handle your information.

By using our services, you consent to the practices outlined in this privacy policy.

Last Updated: February 2025